PowerIRL - Stream Anywhere

This Privacy Policy describes how SDS Nexus, LLC dba PowerIRL ("we", "us", or "our") collects, uses, and shares personal information through our websites located at powerirl.co, pwrirl.com, and dashboard.pwrirl.com, and the streaming infrastructure, tools, and services we provide (collectively, the "Service"). Any capitalized terms not defined in this Privacy Policy have the meanings assigned to them in our Terms of Service.

Your Privacy

At PowerIRL, we are committed to protecting your privacy in accordance with all applicable laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, and share your information, and what choices you have regarding your data.

Definitions

Personal Data: Information about a living individual that can identify them, either directly or in combination with other information.
Usage Data: Automatically collected data generated through the use of the Service or its infrastructure, such as visit duration or browser type.
Streaming Data: Data generated through your use of our streaming infrastructure, including stream keys, connection logs, bitrate statistics, server assignments, and streaming session metadata.
Cookies: Small files stored on your device that help us analyze traffic and improve user experience.
Data Controller: The entity that determines the purpose and means of processing personal data. PowerIRL acts as the Data Controller for your data.
Data Processor (Service Provider): Any third party who processes data on behalf of PowerIRL.
Data Subject: The individual whose Personal Data is being processed.
User: The person using our Service, equivalent to the Data Subject.

Information Collection and Use

We collect various types of information to deliver and enhance our Service.

Types of Data Collected

Personal Data

When you register for an account or subscribe to our services, we may collect personally identifiable information, including but not limited to:

Name
Email address
Mailing address
State, Province, ZIP/Postal code, City
Payment information (processed securely by Stripe)
Account credentials
Cookies and Usage Data

We may use your Personal Data to send you marketing communications, newsletters, or promotional materials. You can opt out at any time via the unsubscribe link in our emails.

Streaming & Service Data

When you use our streaming infrastructure, we collect data necessary to provide and maintain the Service, including:

SRT/SRTLA and RTMP stream keys and connection parameters
Streaming session logs (start/stop times, duration, bitrate)
Server assignments and resource allocation data
Remote desktop session logs (for dedicated server plans)
Consent records and version tracking

Usage Data

We collect information on how the Service is accessed and used. This may include:

IP address
Browser type and version
Pages visited
Time spent on pages
Device identifiers
Diagnostic data

Cookies & Tracking Technologies

We use cookies, beacons, tags, and scripts to track user activity and enhance our Service. You may configure your browser to refuse cookies, but this may limit your use of some features.

Types of cookies we use:

Essential Cookies: Required for the Service to function (authentication, session management)
Preference Cookies: Used to remember your settings and preferences
Analytics Cookies: Used to understand how visitors interact with our Service (Google Analytics)

Use of Data

We use your data for purposes including:

Provisioning and maintaining your streaming infrastructure
Processing subscription payments and managing billing
Operating and maintaining our Service
Sending notifications about changes to your account or service
Providing customer support
Improving performance through analytics
Monitoring Service usage and enforcing acceptable use policies
Detecting and resolving technical issues
Providing updates, promotions, and offers, unless opted out

Retention of Data

We retain your Personal Data only as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations. Streaming session data and logs may be retained for up to 90 days for troubleshooting and service improvement. Usage Data may be retained longer for security or improvement purposes. Upon account deletion, your Personal Data will be removed within 30 days, except where retention is required by law.

Transfer of Data

Your data may be transferred to and stored on servers outside of your jurisdiction, where privacy laws may differ. Our streaming infrastructure operates across multiple data centers. We take steps to ensure your data is treated securely and in accordance with this policy.

By submitting your information, you consent to this transfer.

Disclosure of Data

Business Transactions

If PowerIRL is involved in a merger, acquisition, or sale, your data may be transferred. We will notify you before your data is subject to a new Privacy Policy.

Law Enforcement

We may disclose your data if required by law or in response to valid legal requests.

Security of Data

We use commercially acceptable means to protect your Personal Data, including encryption in transit (TLS/SSL), secure credential storage, and access controls on our infrastructure. However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Legal Basis for Processing Under GDPR

PowerIRL may process your data under the following conditions:

To fulfill a contract (providing your streaming subscription)
With your consent
To pursue legitimate interests not overridden by your rights
To comply with legal obligations
For payment processing

Your Data Protection Rights (GDPR)

If you reside in the EEA, you have rights including:

Access, update, or delete your Personal Data
Correct inaccurate data
Object to processing
Request data restriction
Receive data in a portable format
Withdraw consent at any time

To exercise these rights, contact us at support via our Discord server or by emailing us. We may request identity verification. You also have the right to lodge a complaint with your local Data Protection Authority.

California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

Request details of personal data collected
Request deletion of your data
Opt out of data sales (we do not sell your personal data)

Requests will be addressed within 30 days. To exercise your rights, please contact us.

Service Providers

We employ third-party companies and services to help us provide, maintain, and improve our Service:

Stripe: Payment processing. Stripe processes your payment information securely and complies with PCI-DSS standards. We do not store your full credit card details.
Supabase: Database and authentication services. Stores your account data, consent records, and service configuration.
Cloudflare: DNS, CDN, and security services. Processes traffic data for performance and DDoS protection.
Google Analytics: Website analytics. You can opt out using the Google Analytics Opt-out browser add-on.

These providers have access to your Personal Data only to perform tasks on our behalf and are obligated to maintain confidentiality.

Links to Other Sites

Our Service may contain links to third-party sites. We are not responsible for their content or privacy practices. Please review their privacy policies before using their services.

Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect information from minors. If you believe a child has provided us with data, please contact us and we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date and, where appropriate, you will be notified via email or prominent notice on our Service.

Please review this page periodically for updates. Changes are effective once posted.

Contact Us

If you have any questions about this Privacy Policy, you can contact us through our Discord server at discord.gg/KtfrPhdEvx or by writing to SDS Nexus, LLC dba PowerIRL, 30 N Gould St Ste R, Sheridan, WY 82801, USA.